Shipping policy
Overview
We want you to be fully satisfied with your Knockout Gymwear purchase. If something isn't right, we're happy to help with a return or refund under the terms below.
Return Window
You have 30 days from the date of delivery to request a return. After 30 days, we're unable to offer a refund or exchange.
Eligibility
- Item must be unused, unworn, and in its original condition.
- Item must be in the original packaging with tags attached (if applicable).
- Proof of purchase (order number or receipt) is required.
- For hygiene reasons, we cannot accept returns on items that have had direct skin contact if the packaging seal has been broken (e.g. wrist wraps, sleeves) unless the item is defective.
Non-Returnable Items
- Gift cards
- Sale/clearance items marked as final sale
- Custom or personalized products
How to Start a Return
Email us at [support email] or use our Contact page with your order number and reason for return. We'll send you return instructions within 24-48 hours.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order separately.
Damaged or Defective Items
If your item arrived damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.
Cancellations
Orders cannot be cancelled once processing has begun, as we aim to ship quickly (within 1-2 business days). Please contact us immediately if you need to change or cancel an order—we'll do our best to accommodate before it ships.